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Terms & Cancellation Policy

These terms govern your use of the NamiBlu Beach platform and every order you place through it, whether on this website, through WhatsApp, or by scanning a QR code at one of our partner venues. By placing an order you accept them.

1. Who We Are

NamiBlu Beach is a beach experience and delivery platform operating on the beaches around Palma de Mallorca, Spain.

  • Owner: Namiblu Beach S.L
  • Registered Address: Calle D’ Ovidi, number 2, 2nd Floor, 07610 Palma, Illes Balears
  • Tax ID: B70761721

2. What We Do

We act as an intermediary between you and our partner vendors — restaurants, bars, coaches and experience providers. Food and drink are prepared by the partner vendor and carried to you on the beach by a NamiBlu beach runner. Experiences and sessions are delivered by the partner vendor or coach who provides them.

3. Placing an Order

  • You must be 18 or over to place an order. Orders containing alcohol may only be placed and received by a person of legal drinking age, and our runner may ask for identification before handing an order over.
  • An order is accepted when the partner vendor confirms it, not when you submit it. If a vendor cannot fulfil your order we will tell you and refund you in full.
  • We need a working WhatsApp number. It is how we confirm your order, ask for your exact spot on the sand, and tell you when your runner is on the way.
  • You are responsible for the accuracy of the details you give us, including your phone number and your location.

4. Prices, Fees and Tips

  • All prices are shown in euros and include VAT at the applicable Spanish rate.
  • A card processing fee is added to card orders and shown as a separate line before you pay. It is never hidden in the item prices, and it is not charged when the payable total is zero.
  • A tip for your runner is entirely optional. Where you leave one, it is passed to the runner who delivers your order.
  • The price you see at checkout is the price you pay. If a product is repriced between you opening the page and submitting your order, the basket is priced again at submission and the new total is shown to you before payment.

5. Payment

  • Card payments are processed by Stripe. Card details are entered directly into Stripe's payment form and never reach NamiBlu's systems.
  • Where cash is offered, it is collected in person — by your beach runner before your order is sent to the vendor, or by your coach at the session. Cash is only available for orders somebody hands to you, and only below an order value shown at checkout where one applies.
  • If a cash payment is not collected, the order is not fulfilled and no charge is made.

6. Delivery

  • We deliver to a spot on the beaches we serve, not to a street address. After you order we ask you to share your live location on WhatsApp so the runner can find you.
  • Delivery times are estimates. They depend on the vendor, the beach, the weather and how busy the day is.
  • If we cannot find you, our runner will contact you on the WhatsApp number you gave us. If we still cannot reach you after a reasonable attempt, the order may be treated as delivered and will not be refunded.
  • Please check your order when it arrives. Tell us about anything missing or wrong the same day, through WhatsApp, so we can put it right.

7. Cancellation Policy

Experiences, sessions and bookings

If you cancel more than 24 hours before the start time, you receive a full refund. Within 24 hours of the start time a booking is not refundable, because your place has been held and the coach has committed to it.

If NamiBlu or the vendor cancels a session — for weather, safety, or because the vendor cannot deliver it — you receive a full refund regardless of when it is cancelled, or you may move to another date if one is offered.

Food and drink orders

You may cancel a food or drink order free of charge at any point before the vendor has accepted it. Once preparation has started the order cannot be cancelled, because the food has been made.

How to cancel

Message us on WhatsApp using the number that placed the order. Approved refunds are returned to the original payment method and typically reach your account within 5 to 10 working days, depending on your bank.

8. Allergies and Dietary Requirements

Allergen information is provided by the partner vendor. If you have an allergy or a dietary requirement, tell us in the order notes and contact the vendor through us before ordering. We cannot guarantee that any item is free from a given allergen, because food is prepared in kitchens we do not operate.

9. Our Responsibility

We are responsible for operating the platform and for the delivery service we provide. The partner vendor is responsible for the food, drink or experience itself, including its preparation, quality and safety.

Nothing in these terms limits your statutory rights as a consumer under Spanish and EU consumer law, or excludes liability for death, personal injury or fraud.

10. Your Data

How we collect and use your personal data is set out in our Privacy Policy, which forms part of these terms.

11. Changes to These Terms

We may update these terms. The version published on this page at the time you place an order is the version that applies to that order.

12. Governing Law and Contact

These terms are governed by Spanish law, and the courts of Palma de Mallorca have jurisdiction over any dispute.

To contact us about an order, message us on WhatsApp. For anything relating to your personal data, email privacidad@namiblubeach.com.